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Formtek-Maine Service Group

FORMTEK MAINE SERVICE DEPARTMENT'S EMERGENCY SERVICE

TWENTY FOUR HOURS A DAY/SEVEN DAY A WEEK ON CALL
TECHNICAL SUPPORT

PURPOSE:

The intent of this service is to offer you, "our customer", the best possible 24/7 technical support for EMERGENCY needs in the metal forming industry.

  It is designed to provide you needed technical support outside of standard work hours. This is because we know many of our customers are running 24 hours a day and seven days a week. We know that breakdowns, technical issues, and concerns can occur at any time. We are here to respond.

AVAILABILITY:

Our technicians can be reached 24 hours a day "every day" by following the phone instructions/directions below when calling our facility after normal operating hours (8:00 a.m. – 5:00 p.m.) weekdays and on weekends. The technicians on call will return your call within the hour, if not immediately.

You will be directed to the proper extension number, via a phone message upon calling in to our facility:

When you call in to 207-692-4187 (between 5:00pm and 8:00am or on weekends) you will go directly to the service hotline.

 Please note you should provide several items of information to assist our technician in his response to your needs. This should be in the format outlined below.

“You have reached the Formtek Service Group 24/7 Telephone Support Message Center.”

“In order to best assist you, please provide the following information:”

Your Company Name
Person to Contact
Telephone Number
Equipment Name
Model Number
Serial Number
If electrical, provide us with the electrical drawing number

“A technician will get back to you within the hour.”

NOTE:

This is a true service hotline designed to respond to breakdown situations only.  


                

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Hinckley Road, Clinton ME 04927, (207) 426-2351 FAX: (207) 426-8868
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